BT

EARLY LIFE: WELCOME JOURNEY

ABOUT

Client: BT

Project: Early Life Welcome Journey

Year: 2019

Role: Senior UX Designer

WHO ARE BT?

BT are a multinational telecommunications company with operations in around 180 countries. They are the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.

THE BRIEF

Conduct an audit of all the current communications being sent to Broadband, Phone and TV customers within the first 6 weeks. Following a successful feedback session with key stakeholders, prototype wireframes to show the improved customer communications journey.

WHAT I DID